Order in the sunrise for msx webpage

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By Pypo

Master (151)

Pypo's picture

26-12-2006, 23:03

Hi!
I've done an order in the sunrise for msx webpage whithout response .
My order is for an IDE + RS232 combo and my name is Pere Badalló.
If anyone knows if sunrise for msx have problems or if its on hollidays, please feel free to post.
Thanks!

Sorry for my bad english.

Pypo

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By snout

Ascended (15187)

snout's picture

26-12-2006, 23:23

Sunrise is a foundation run by a small group of hobbyists. Probably they have a busy christmas time as well. My advise: don't worry, give it some time and I'm sure all will work out fine. I'm only one of many people who can tell you Sunrise is doing a good job & can be trusted completely.

By Jorito

Mr. Ambassadors (1761)

Jorito's picture

27-12-2006, 00:18

Ooh, do I spot there some well earned compliments for Sunrise there? Wink

But Snout is right, even the folks at Sunrise deserve some x-mas time off, so it's probably fine. And otherwise, just ask us for their e-mail address Smile

(ps: sunrise, how about that new webpage of yours btw?)

By Manuel

Ascended (15680)

Manuel's picture

27-12-2006, 13:17

Ack, Sunrise rules. If you get impatient, just send sunrise an e-m-a-i-l on sunhisan a-t euronet d-o-t nl.

By sunrise

Paragon (1091)

sunrise's picture

27-12-2006, 14:04

This becomes everytime more ridiculous , this orderform is not even 24 hours old and we are already screaming.
Sunrise isnot a 24 hours company ! Impatient isnot the word but thinking we are a company that's 24 hours a day available and as often MRC isnot the place for this.

It is more and more spoiling my appetite to do something

By PingPong

Prophet (3432)

PingPong's picture

27-12-2006, 15:08


It is more and more spoiling my appetite to do something

Something ... other you mean, i suppose...

By tfh

Paragon (1789)

tfh's picture

27-12-2006, 15:52

This becomes everytime more ridiculous , this orderform is not even 24 hours old and we are already screaming.
Sunrise isnot a 24 hours company ! Impatient isnot the word but thinking we are a company that's 24 hours a day available and as often MRC isnot the place for this.

It is more and more spoiling my appetite to do something

Hi Smile

Maybe it's an idea to send an automated mail to keep the clients happy? Smile Or maybe mention it on the orderform that it can take some time before everything is processed.
On the other hand, just see it as a compliment, that these people see you as a professional organisation, instead of some "hobiest" Smile

By Bart

Paragon (1423)

Bart's picture

27-12-2006, 21:08

Rob, I understand your frustration, but TFH is right. You should inform your customers of the status of their order(s). This is not just 'polite': in the Netherlands there are certain laws ("kopen op afstand" law, since 2001) concerning webshops and how you should inform customers (amongst many other things). Maybe things work differently as your website and webshop are not operated from the Netherlands, but it may be of value for you to read about that law. Oh and I'm not trying to be a smartass neither am I trying to piss you off, just trying to pass some useful information.

Hannibal

By sunrise

Paragon (1091)

sunrise's picture

27-12-2006, 22:41

I wait for many times already for a Bazix answer also Bart ! Namely I send a list as regards improvements as regards usb-reader
Maybe a month or two? Certainly also the law ?
And you and others interfere in internal sunrise affairs !
Since people complaining without giving someone a reasonable time to give an answer.
Within a hour they expect answer No time for that, but everyone gets his answer
I donot need interference Bart, get lost !
Sad

By sunrise

Paragon (1091)

sunrise's picture

27-12-2006, 22:57

This becomes everytime more ridiculous , this orderform is not even 24 hours old and we are already screaming.
Sunrise isnot a 24 hours company ! Impatient isnot the word but thinking we are a company that's 24 hours a day available and as often MRC isnot the place for this.

It is more and more spoiling my appetite to do something

Hi Smile

Maybe it's an idea to send an automated mail to keep the clients happy? Smile Or maybe mention it on the orderform that it can take some time before everything is processed.
On the other hand, just see it as a compliment, that these people see you as a professional organisation, instead of some "hobiest" Smile

No sorry, I donot need compliments for what isnot true.
Sunrise remains non-commercial. And even commercial companies does not work that fast as we do.

By Bart

Paragon (1423)

Bart's picture

27-12-2006, 23:12

Ehm.....? As I said Rob, I was just trying to be of help. I'm sorry I wasn't able to convince you of that despite my closing line. I didn't see my supply of information as interference in your business. But then again, it wasn't me who took your business to MRC's forum. So please don't blame me.

About the fingerpointing; we have received the USB GR improvements list and forwarded it to the MSX-PLAYer developers as we've already told you before. I'm sorry if we or MSX Association haven't met your expectations regarding that list, but please don't say you're still waiting for an answer.

Again, I'm really sorry that you couldn't see my right intentions.

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