Trying to contact Sunrise folks

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Par Lazzeri

Champion (269)

Portrait de Lazzeri

11-01-2011, 19:20

Don't worry Leo, i'll go public bringing good news when things got solved. Wink

Par lionelritchie

Champion (439)

Portrait de lionelritchie

11-01-2011, 21:56

stop bugging the poor sunrise guy just because you paid.
shut up and when he feels relaxed enough maybe he will send you your shit.

Par Lord_Zett

Paladin (807)

Portrait de Lord_Zett

11-01-2011, 22:09

Never had any problems with sunrise. like the repaird one of my ide;s perfect done!

Par Lazzeri

Champion (269)

Portrait de Lazzeri

11-01-2011, 22:36

Just to make something clear: I have absolutely no doubt that Sunrise and Rob are decent and honest. If they weren't, they wouldn't be so respected in the community. I've placed my order exactly because of such an extraordinary record.

I am just trying to solve a problem I had. I am aware that if everybody that had a great experience with Sunrise post in this topic it would probably be one of the biggest thread on MSX.ORG history. Smile

But, unfortunately, that wouldn't solve my particular problem. And all that I want is to join the fanclub. Preferebly playing Manbow2. Wink

Par Samor

Prophet (2089)

Portrait de Samor

11-01-2011, 22:53

I also have had good experiences with Sunrise, but admittedly, in the more recent years, replies have been slower. There are probably good reasons for that, but it's true. I'd suggest to be gentle, but a little persistent in the communication. Smile

Par Manuel

Ascended (17936)

Portrait de Manuel

11-01-2011, 23:15

I just wonder why you didn't contact him earlier... quite some time between 21 July and 10 October! If shipment has gone wrong, you would have known in a few weeks right? Maybe then it could still have been fixed. But on the other hand, I have no idea what went wrong of course. I am just saying that I think that time gap is quite big.

Par Lazzeri

Champion (269)

Portrait de Lazzeri

11-01-2011, 23:43

Manuel, he said he would send the second item on september. That's why i've emailed him on october. I assumed in good will he waited to send it alltogether - after all, we're talking about Sunrise here.

Anyway, it doesn't matter: The fact is i have never received an definitive answer or tracking number. And on the last mail i got from him (october) he never said he sent the items, just said about his father. And then, silence. It is quite hard to believe items were send and got lost.

Finnaly, i'm sorry to say but it is extremely odd to try to blame me for it. I did my part: paid quickly and without hassle, waited in good will, tried to solve quietly for 6 months. Wink Always asked for a shipment tracking number and i'm still waiting for it.

Par Manuel

Ascended (17936)

Portrait de Manuel

12-01-2011, 19:06

I'm not trying to blame anyone. Just asking, and it seems I misread or something. SO, forget about my reply. I hope he'll contact you soon.

Par tfh

Prophet (2895)

Portrait de tfh

12-01-2011, 21:59

Maybe he is waiting for January 19th, the celebrate the 6 month waiting time ;-)
Nah, really.. there is no excuse for letting people wait that long and not answering their e-mails. Sorry. After such a period, I'd consider writing a very angry letter to put it mildly and maybe even contact Paypall about this, but I guess it's to late to open a case for this order...

Par Lazzeri

Champion (269)

Portrait de Lazzeri

13-01-2011, 00:33

Manuel, I feel i have to ask you to forgive me too. It is not your fault at all and i feel I've overreacted. I hope you understand what i've been through and how hard it is to come public into a place Sunrise is (with reason) very well seen and place such accusation - those are not confortable shoes that I am wearing right now. Smile

And I do hope to have any contact too, but nothing so far. Tried to write from another email address, let's see how it goes. :/

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