Don't worry Leo, i'll go public bringing good news when things got solved. 
Just to make something clear: I have absolutely no doubt that Sunrise and Rob are decent and honest. If they weren't, they wouldn't be so respected in the community. I've placed my order exactly because of such an extraordinary record.
I am just trying to solve a problem I had. I am aware that if everybody that had a great experience with Sunrise post in this topic it would probably be one of the biggest thread on MSX.ORG history. 
But, unfortunately, that wouldn't solve my particular problem. And all that I want is to join the fanclub. Preferebly playing Manbow2.
I also have had good experiences with Sunrise, but admittedly, in the more recent years, replies have been slower. There are probably good reasons for that, but it's true. I'd suggest to be gentle, but a little persistent in the communication.
Manuel, he said he would send the second item on september. That's why i've emailed him on october. I assumed in good will he waited to send it alltogether - after all, we're talking about Sunrise here.
Anyway, it doesn't matter: The fact is i have never received an definitive answer or tracking number. And on the last mail i got from him (october) he never said he sent the items, just said about his father. And then, silence. It is quite hard to believe items were send and got lost.
Finnaly, i'm sorry to say but it is extremely odd to try to blame me for it. I did my part: paid quickly and without hassle, waited in good will, tried to solve quietly for 6 months. Always asked for a shipment tracking number and i'm still waiting for it.
Manuel, I feel i have to ask you to forgive me too. It is not your fault at all and i feel I've overreacted. I hope you understand what i've been through and how hard it is to come public into a place Sunrise is (with reason) very well seen and place such accusation - those are not confortable shoes that I am wearing right now.
And I do hope to have any contact too, but nothing so far. Tried to write from another email address, let's see how it goes. :/